Non-Emergency Medical Transport

NEMT Dispatch Software

Schedule recurring and on-demand patient trips, assign the right driver and vehicle, capture proof at pickup and drop-off, and keep every trip documented — without the whiteboards and phone calls.

Configurable workflowProof of serviceLive tracking & scheduling
Who it's for

NEMT providers and medical transport fleets running scheduled and will-call patient trips who need dependable proof and less manual coordination.

What it fixes
  • Trips are dispatched by phone and tracked on a whiteboard, so nothing is auditable.
  • There's no reliable proof a pickup or drop-off actually happened when a trip is questioned.
  • Drivers with an expired license or medical card can slip onto a trip.
  • Recurring standing orders are re-entered by hand every week.
How it works

The non-emergency medical transport dispatch workflow

Built on the Dispatch DNA Engine — you configure these stages without code, and the engine enforces them.

01

Schedule the trip

Book one-off or recurring trips with pickup and drop-off windows, and place them across your fleet.

02

Assign driver + vehicle

Assign the right driver and vehicle to each trip; compliance rules can block a driver whose credentials have expired.

03

Navigate the run

The driver sees the trip on a live map with ordered pickup and drop-off stops on the mobile worker app.

04

Capture proof at each stop

Signature, form, photo, or GPS captured exactly where your workflow requires it — the job can't complete without it.

05

Complete & document

Every state change is recorded on an immutable timeline, and the trip can generate an invoice on completion.

Built in, not bolted on

What VersaDispatch does for non-emergency medical transport operations

Recurring & will-call scheduling

Standing orders and same-day trips on one board, generated on any cadence.

Driver & vehicle assignment

Assign both a driver and a vehicle to every trip, with reassignment when plans change.

Ordered pickup / drop-off stops

Multi-stop trips with per-stop status and proof, closing exactly once.

Proof of pickup & drop-off

Require signature, form, photo, or GPS at the stops that matter.

Driver credential compliance

Track license and medical-card expirations and block dispatch when they lapse.

Invoicing on completion

Turn completed trips into invoices with online payment links.

Questions

Non-Emergency Medical Transport dispatch — common questions

Can VersaDispatch handle recurring standing orders?

Yes. Trips can be scheduled to recur on any cadence and placed across your fleet automatically, so you don't re-enter standing orders by hand.

How does it prove a trip actually happened?

You configure the proof required at each stop — signature, form, photo, or GPS. The trip cannot be marked complete until the required proof is captured, and every step is recorded on an immutable timeline.

Can it stop a driver with an expired medical card from being dispatched?

Yes. VersaDispatch tracks driver license and medical-card expirations and can block dispatch when a credential is expired or missing.

Explore

See it for your operation

Every plan includes the Dispatch DNA Engine. See pricing, features, or all industries.

Get started

One platform for every operation you dispatch.

Configure your dispatch DNA, generate the workflow, and go live — with proof, tracking, payments, and scheduling built in.